9 Questions to select your SR & ED consultant
SR & ED consultants are not typical service providers. Throughout the claiming process, a SR & ED consultant will access your private and highly confidential information about your core technology. He will develop an intimate knowledge of your business and several of your key employees.
In addition, these consultants must accompany you, guide you and train you. Gone are the days when to give « carte blanche » to the consultant. You must take charge of your claim. It is your money we are talking about.
Cashing in the credit does not demonstrate the value of your consultant. Only one claim out of four or five is examined by the CRA.
The most important question is whether you trust the consultant and if you believe in its ability to maximize your SR & ED claim. The best SR & ED consultants remain at your side throughout the process, and especially in the case of an audit.
You cannot select the first consultant who calls you. It is very important to take the time to select the one that suits you and your business. Here are 9 important questions to ask your candidates. These issues should also generate other relevant sub-questions:
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How many SR&ED claims have you processed this year ?
This question may seem obvious but experience and knowledge of the most recent changes to the program have a direct impact on how to prepare your claim.
With the sub-questions “What proportion of these claims were audited for the technical side ?” and “how many audits have you successfully defended in the last year ? “You look for experience but also someone who is up to work with you in case of audit.
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What is your area of expertise?
Beware of generalists who are good at everything. Good at everything is great at nothing. The approach varies with the claim domain. It is very important that your consultant understand the current and standard practices in your industry. He is then better to identify how your R & D activities go beyond this standard practice, whether in engineering, software development, or science life.
Ask them how they address the technical aspects of the claim. Do they understand your technology and will they be able to clearly identify the uncertainties and advancements ? If they do not have a good understanding of the complexity and scope of your innovation, how will they identify the eligible activities of your projects ?
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Who will prepare the application?
Will the senior you meet during the sales meeting be those that prepare the file or if they will instead use less experienced junior employees ? Is it an employee of the consulting firm or a sub-contractor? Most accounting firms, for instance of the “Big Four” and others, use subcontractors to deliver their SR & ED files. If they use junior or external personel, question the internal quality assurance process to ensure that a senior consultant reviews the details of the files before leaving their offices.
To each his specialty
Who will prepare the tax side of your claim ? Some consultants are actually engineers or computer scientists that deliver both the technical and accounting aspect. Although the forms (T661 and others) seem simple to complete, it is filled with subtleties that only accountants or tax specialists may know. Reviewing forms in details made us repeatedly identify errors and underestimated credits.
Who will write the technical report? The reverse is also true, some accountants believe they save to their customers by writing technical descriptions themselves. Unfortunately, this increases the risk of the claim. Reviewing descriptions has often allowed us to identify the weaknesses of the claim submitted which correspondingly increased the risk of being selected for an audit.
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What is your approach to preparing a file? Ask to see how it goes.
Each claim should start with a good analysis of the technical aspect and conclude with the accounting. It’s not the other way around. Ask for the time and effort required by their resources to understand and prepare the technical aspect of your case. Also ask the efforts required from your resources.
Turnkey or revision? This is not the same value.
Who will do the work? Some consultants write your full descriptions, only asking you to revise them. This is a turnkey service. Others are paid to review your descriptions. These are not equivalent services and fees must reflect that!
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What happens in case of audit?
The consultant who prepared your claim will he be there to defend you upon audit ? How is is guaranteed ? You do not want a newcomer that “discovers” the contents of your file the day before the audit meeting.
You do not want to discover you will be alone to defend yourself only a few days before the audit. Some consultants specialize in “Accepted as Filed” claim only to disappear when it comes to meeting the CRA …
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What are your fees based on?
The SR&ED services are quite complex and specialized. Ask how and when the consultant is paid : at delivery? upon reception of the notice of assessment? upon reception of the credits checks?
Several consultants are paid a percentage (%) of the results. They are paid after you get your credits. This is a good source of motivation for your consultant. Is the percentage applied to refundable and non-refundable credits?
Other consultants require a deposit to start or when the claim is submitted to the tax authorities. Are these fees refundable in case of failure of the claim? Do these fee include efforts required for the defense in case of audit? When the fees are paid before reception of the credits, the presence and motivation of the consultant during the audit can be questioned. Some will charge extra for additional audit efforts.
How many years do you plan to use this provider? Do you plan to increase your R & D spending in the years to come ? The contract duration and extent of anticipated credit can impact on rates, the consultant is often willing to concede some annual fee in exchange for a longer contract on a higher claim.
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What are the services included to support documentation?
The CRA increasingly emphasizes the need of a comprehensive and contemporaneous documentation for the project. This requires a structured and continuous support throughout the year for the preparation of your documentary evidence.
Several consultants are nothing more than report writers. Ask them if they includes a support service for the production of evidence. Or is this service available for an extra fee? In todays environment the year’s end review only of your documentation is not enough to ensure that your documentation will satisfy the CRA.
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Can you provide customer references?
All consultants can provide references of satisfied customers. Ask them for references of clients, including some which were audited. Call them, do not ask them only if their credits were accepted (the consultant will obviously send you to his successes…), but also question them :
- If consultants behaved professionally,
- If they knew what they were doing,
- If these customers felt well treated,
- What was the caliber of the audit support (if there was)?
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What is the reputation of the consultant with the CRA?
The consultant will probably answer that he has a good reputation (!). You still have to ask him to demonstrate his skills to de-escalate a disagreement with the CRA.
In recent years, conflicts with CRA about SR & ED are more common. A good consultant should:
- Maintain a good relationship with the CRA and particularly the RTAs and FRs.
- Push your file to the manager and director of your local tax services office (TSO), when required.
- Know the administrative and fiscal processes available for a review of the case or to appeal a decision.
If you have already been in contact with the CRA in your claims history, you should know that technical advisors are relatively stable, financial reviewers are changing more often:
- Ask the consultant what he knows about your RTA.
- Call the CRA Reviewer who was in charge of your file and ask him what he thinks about the consultant you are about to hire,
These are the initial questions you should ask your SR & ED consultants candidates. Feel free to add additional questions to reassure you.
And you, how did you choose your advisor? What questions would you have asked him (in cases where the relationship is less well)?
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